Last Updated: November 24,2023

Welcome to Big Little 9, operated by [Your Company Name]. This Shipping & Return Policy outlines the terms and conditions related to shipping and returns for our digital and physical products.

1. Shipping Policy

1.1 Digital Items

For digital items, there is no physical shipment involved. Upon the completion of your purchase, you will receive an email containing instructions on how to access and download your digital products.

1.2 Gift Cards

For physical gift cards, we offer the following shipping options:

• Standard Shipping: Please allow 3-5 business days for processing and delivery. At this time, we do not offer expedited shipping. 
• We ship with USPS.

1.3 Shipping Locations

We currently ship physical gift cards to addresses within the United States.

2. Return Policy

2.1 Digital Items

Due to the nature of digital products, all sales of digital items are final. We do not accept returns, exchanges, or provide refunds for digital purchases.

2.2 Gift Cards

• Refunds: We do not offer refunds for purchased gift cards.
• Exchanges: Gift cards are non-transferable and cannot be exchanged for cash or other products.
• Lost or Stolen Gift Cards: We are not responsible for lost or stolen gift cards. Please treat gift cards like cash.

3. Cancellation of Orders

3.1 Digital Items

Once a digital order is placed, it cannot be canceled or refunded.

3.2 Gift Cards

Orders for physical gift cards can be canceled before they are processed for shipment. Please contact us at [email protected] to request a cancellation.

4. Damaged or Defective Items

If you receive a damaged or defective physical gift card, please contact us within 30 days of receiving the item. We will provide instructions on how to return the damaged or defective item, and upon receipt, we will send a replacement.

5. Contact Us

If you have any questions or concerns about our Shipping & Return Policy, please contact us at [email protected]